Are your customers irate on your website. For this instance, you offered subscriptions because, you rarely write content on your website as a way to entertain your customers who taken your service for granted. However; not all customers are equal.
Well, what’s the point about customers? They use your services to support your work, and consume your content. You as a facilitator who facilitate publishing content on a regular basis, and you rely on your customers who subscribe to your services. And some customers are loyal, and they leave feedback as you publish content for other customers. To me… having customers on your website is awesome,–except for these examples of customers who were irate, and cause your reputation to go down.
Your customer chooses a free version of your service over a paid version
It’s okay to have a free version of your membership that offers exclusive content to view on your website to read, listen, and use. However; adding a free version of your membership for your users is necessary to help cut costs of having your members subscribing to your website, if you use a free version of any website that offers you to create a website for free, view entertaining content like videos, or even read newspapers; these companies implement free versions of subscriptions to gather customers, a customer who starts off with a free version of a subscription for consuming content like your software, movies, or anything… a customer can rely on a free service to try out your service, if a customer likes your service, and continues using your services, he/she may upgrade at anytime. Like most legitimate customers who subscribe to any content; they stick with subscriptions that are still a same price. If you kept your subscriptions as a same price; your customers will subscribe to you for a long time, and you may turn a profit overtime. If you were a publisher who offers additional tiers; you set up each price. For this instance, I’m experimenting on 1 free tier on my premium version of my website. However; I’m starting off with a dollar amount at least $1.99/Month. This is necessary for me to keep prices low.
However; if your subscription is used by over 20 customers, and you don’t change the price by raising it; your customers may be happy overtime. for this instance; you kept your subscriptions with a steady dollar amount, and you enabled your customers to upgrade to a higher tier, you make more money, and your consumers will recommend your service to other people around the world. Well, keeping the prices the same is always necessary.
If you be like Disney, various cable companies, or any other companies who give consumers a difficult experience; your customers may feel unhappy because, you raised your prices, or you restrict quality content to a higher tier,–or restrict features from your customers like unlimited content for a year, etc. People in poverty experienced lack of entertainment, lack of financial resources, and lack of quality foods. If you were a cable subscriber, and you believe TV prices are going higher; you become a cord-cutter like me… you find an alternative to TV via cable networks like the internet. ESPN has been rasing prices for distributing their content on TV, causing cable subscriptions to go up, and cord-cutting to go up. Well, cord-cutting has caused ESPN to lose millions of dollars in revenue because, when people unsubscribe from cable networks; they switch over to internet alternatives because, it getting cheaper to distribute content online. The era of streaming services that are either free or paid has caused many of these cable networks either to go bankrupt, or shut their doors altogether. It’s sad when you lose your customers, and your revenue, inflation is the known issue what we experience today.
If your price is changed from free to a paid plan, your customers may experience a problem like unnecessary payments to your services,–despite running ads on your website; your customers may file chargebacks, disputes, and claims. Keeping your free version of your subscription free is always necessary to enable your customs to have a wiggle room to upgrade/downgrade. I wanted my customers to upgrade/downgrade with ease because, I care about customers who wanted to subscribe to any of my premium content on my website what I offer. To me, having some of an ad-supported content enable people in poverty to save many dollars, and enjoy content at libraries. Money doesn’t grow on trees! However; advertisers who post ads on our websites around the world fund our websites because, they wanted to provide customers free access to everyday content we publish each minute.
Things to do:
If you were running a premium version of a website, follow these guidelines below:
- Always offer a free tier – This is necessary to offset customers paying for your services. Google Drive has came up with a 15-GB free storage plan. This strategy is necessary to enable new customers to upgrade storage later on.
- When offering paid tiers, always keep at a same price like $1.99/Month. GreenGeeks came up with a different approach when hosting server space for companies around the world. Shared plans are always started at $9.99/Month.
- Always keep content at the same tiers – If you have quality content that is meeting so much demand, and you were a successful with your subscriptions; keep your content at the same tier! Don’t remove content what people love on your website. However; If you were publishing new content choose a tier wisely!
- Don’t increase prices – Don’t be like the Walt Disney Company! Always experimenting on pricing and let your customers send feedback. If you were pricing your tiers; price them to a comfortable amount. If you receive about $20/Month; let your subscription revenue grow, and take course.
- At minimum; offer long content to read on your website, and post 1 ad at the top of your content what you’ve wrote from scratch.
- Let your customers have enough room to afford your subscriptions to your categories on your website.
- If you have steady stream of ad revenue, gather your revenue to pay for your websites what you’re running with your desired hosting platform of choice. If you have subscription revenue; let it grow, and collect it later.
- Schedule content to be published for a later date; this is useful if you want to publish content for holidays, seasons, and even other occasions. For this instance, Christmas, Easter, Valentine’s Day, Veteran’s Day, New Years, Independence Day, Passover, and more.
Following Issues May Occur When Customers Go Irate When Prices Change
Constant emailing of undoing changes to your plans. Or in some cases, you can be sued for misleading your customers. For this instance; Comcast was beiing sued by many customers who were tired of hidden fees, or unnecessary data caps.
Your customers may send threats to boycott your services, and find alternatives.
Your customers may send you demand mail to remove changes that caused them to pay more.
Your customers failed to pay your subscription bills
Your customer may be tired of you publishing content that is dedicated to entertain you with fictional content without any erotic features. If you’re this person; your customers may fail to pay your bills, and NOT pay your invoice. If this is the case; always perform the following:
Keep createing content like normal
Your customers should pay for your services what you’re offering; if you refused to publish erotica because, you want to keep your content free of nudity and other dirty junk! If your customer still wanted erotica, you can write stories about mermaids via your fictional category, mermaids are already erotic by design. If you were watching a movie that features mermaids; mermaids are erotic by default, and you are actually picturing a mermaid who is currently erotic. If you still refused to write erotic content; your customer must deal with your content that is free of erotica.
Your Customer Intentionally Use Your Service To Launch Email Bombs
This is kind of scary, this tactic by irate customers who were trying to knock down other websites, even your site that is large as a typical platform what we use everyday. GreenGeeks is a smaller version of a hosting platform, but they’re NOT immuned to email bombs,–despite their security strength. For this instance, TypePad experienced a DDOS attack, but a suspect hasn’t been found just yet. DDOS attacks aren’t always caused by criminals online; irate customers often do this; but I’m not for sure if there was a news about an irate customer who caused this major issue. Well, not just typical customers who were irate do this; even irate celebrities who were tired of other hosting platforms do it too! Email bombs are the known issues to many hosts. Not just it can take bandwith costs to the highest level; it also affect customers on shared servers, reseller accounts, virtual private servers, and even dedicated servers. For example; a former Disney employee signs up for your website, but your content is making lots of money, and you provide lots of content what you create from scratch. However; you managed to provide more content to other users on a higher tier, and you offer free content to a majority of free content,–outpacing other giants. Well this person signs up for your hosting service to write content for a company what a person used to work at. He/she builds enormous email bombs to take revenge against a company who fired him/her for an illegal insider trading scandal, or a criminal offense of any kind. A company has discovered your hosting platform that caused a mass DDOS attack. You reported your customer to law enforcement… but your customer shoplifted your store as a revenge, and your employees captured a shoplifter, resulting your customer arrested for DDOS attacks, and shoplifting.
Irate customers who build these malicious email bombs can also hurt other websites owned by many businesses who depend on them to provide content. Even mighty small companies who choose to save our planet are susceptible to these attacks. Battles between customers and businesses, or the other way around continues to pop up. Even businesses go after other businesses too,–it’s kind of like battle going on.
If you want to prevent your customers from misusing your services by blasting email bombs; ensure you have the following policies:
- State your policies against email bombs, just like what I’m accomplishing! This is necessary to protect your servers against disasters like this.
- If you were a victim of an email bomb attack, get help with your desired hosting company immediately, you have an option to sue a company/person for money like $200,000+; or press charges against these attackers. You have the right to terminate your customers, or suspend their accounts. You also have the right to hold companies accountable for damages, and you can shut them down altogether.
- Always check if your hosting platform if they have security measures to prevent email bombs.
- Be careful when opening attachments received via email.
- Enforce anti-spam policies at all costs.
- Always know your customer. These customers are always here to use your services, be careful which customer what you are providing services to.
- Harden your server security.
- Use strict SSL certificates when protecting payment data. Either use PayPal or Stripe when receiving payments.
Your Customer Intentionally Provide Services To Criminals To Develop Malware
This is scary, even advertisers use this tactic to malvertise products/services. This is common for advertisers who were trying to spy on you each day. These advertisers aren’t just doing this; criminals often develop malware to infect devices around the world, rip payment data from customers. And even other content.
If you were a host, and you believe your services were being misused, and you experienced something that isn’t right… you have the right to get malware removed from your servers, and you have a secret weapon to hold your customer accountable for distributing malicious software. Malicious software is scary, Windows machines are always immuned to viruses, worms, trojan horses, rogues, backdoors, spyware, trojan downloaders, trojan droppers, and even other types of malware!
Billions of dollars has been stolen from customer credit cards, and other financial information on the internet. These criminals are still using these services to distribute malware, and produce strong versions of these gross kinds of software. Even big software giants like Microsoft WHMCS, CPanel, Adobe, Google, Ubuntu, Amazon, and other software giants aren’t immuned to malware. Legitimate software what we used everyday has been pirated by malware developers who often trick customers for their money.
This attack is a known issue on the darknet. Even terrorists take this for granted. However; there are ways to help prevent this… Common sense is always necessary. If you saw something, say something!
To Prevent This:
- Always enforce anti-malware policies.
- Always be careful when offering services to your customers that may cause your business to be affected by malware.
- Always scan servers for malware. If there’s anything suspicious, get help from your hosting associate to remove malware from your website, you can also report your customer to law enforcement. Always have a backup of your site to use as evidence against an irate customer who caused this issue. You can demand restitution against a customer for damages. Not just you’re protecting yourself against these attacks; you are also helping the hosting company keep bad guys out of the game. For this instance; Chitika… a former ad network has faced many lawsuites… causing them to be out of business… for good. However; You should always be careful when offering features for your customer’s hosting needs.
- Terminate your customers who were involved in distributing malware of any kind. If you don’t your customers can still access their accounts; after they’re released from prison/jail.
- Prevent your website from being infected with other threats.
- Restrict certain features of your hosting platform like FTP access, and other tools,–if a court suggests you to do so,–if you were a victim. If you don’t have this experience, or you are not comfortable with server settings, have your hired technician do it for you.
- Always employ teams who study malware, and efforts to remove it from your machines.
- Always have someone look after your website,–if your site is infected.
What You Should Do?
Always protect yourself against irate customers of any kind, especially celebrities of any kind. If you were experiencing difficulties with these customers; always use common sense. Always implement strategic policies of any kind; this is necessary if you wanted to protect your business against irate customers who hide an irate action that can be difficult for you to deal with.
If you experienced any of these issues with your hosting platform like scraper sites taking your content; always use common sense when reporting copyright violations, and other violations.
Always use common sense when dealing with customers who were trying to get help from you.
Always avoid sending email bombs to an irate customer.
Be careful with irate businesses!